Shipping policy

Delivery Time

We currently ship to customers across the United Kingdom.

Estimated delivery time is 7-12 business days from the date the order is processed and dispatched. Delivery times are estimates only and may vary due to factors beyond our control, including but not limited to customs clearance, courier delays, weather conditions, public holidays, transportation disruptions, or high seasonal demand.

Order Processing

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delays

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates. Delays caused by shipping carriers, customs authorities, force majeure events, or other circumstances outside our reasonable control shall not be considered a breach of our obligations.

Customers are advised not to schedule installations, events, or other time-sensitive activities based solely on estimated delivery dates.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.

Contact Us

If you have any questions regarding shipping, please contact our customer support team info@silkstep.uk